This Privacy Policy describes how we collect, use, and protect your information when you use our website, create an account, or purchase services from us.
1. Information We Collect
When you visit our website, create an account, or use our services, we may collect the following types of information:
Personal Information:
- Full name
- Email address
- Phone number
- Home or service address
- Vehicle details (make, model, VIN, etc.)
- Payment information (processed securely via a third-party payment processor)
Automatically Collected Data:
- IP address
- Browser type and device
- Pages visited and actions taken
- Date and time of your visit
- Cookies and usage tracking data
2. How We Use Your Information
We use your information to:
- Provide our mobile auto repair and maintenance services
- Schedule, confirm, and manage appointments
- Process and manage online payments
- Create and manage user accounts
- Communicate service updates or reminders
- Respond to customer support inquiries
- Improve our website and service offerings
- Comply with legal obligations
We do not sell your personal information to third parties.
3. Account and Booking Information
If you create an account, we store your booking history and vehicle preferences to streamline future services. You may log in at any time to update or delete your information.
4. Payment Security
We use trusted third-party providers to process payments. We do not store your credit card or banking details on our servers. All transactions are secured using SSL encryption and comply with PCI-DSS standards.
5. Sharing Your Information
We only share your data when necessary:
- With technicians to fulfill your service request
- With payment processors to complete transactions
- With service providers (e.g., email platforms) to support our operations
- When legally required (e.g., court orders or government requests)
All third parties are required to maintain the confidentiality and security of your data.
6. Cookies and Tracking Technologies
We use cookies to:
- Recognize returning visitors
- Keep you logged into your account
- Analyze website performance
- Improve user experience
You can manage or disable cookies in your browser settings.
7. Data Retention
We retain your data as long as your account is active or as needed to fulfill our services, comply with legal obligations, or resolve disputes.
You may request account deletion by contacting us.
8. Your Rights
As a user, you have the right to:
- Access and review your personal data
- Correct inaccurate or outdated information
- Delete your account and associated data
- Opt out of promotional emails
To exercise any of these rights, contact us.